Complaints Policy

Complaints Policy

We hope that you have a wonderful experience shopping with us and will endeavour to make your shopping experience the very best that we can, however, if you are unhappy with the service received for any reason, please contact us to let us know and we will try to resolve any issues you have. You can contact us by the following means;

Call: 02890242144


Write to us: Murray & Co., 29 Talbot Street, Belfast, BT1 2LD

Please provide the following information;

-          Your full name and preferred method of contact

-          Details of your order (if applicable)

-          Details of your complaint, including any relevant documents or information

-          What resolution you would ideally like

We will aim to notify you of receipt of your complaint within 24-48 hours and the Store Manager will aim to then contact you within 7 days of your complaint to try to come to an acceptable resolution.